cbajo's Privacy Policy
Your personal information is of the highest importance to us. This policy provides a complete description of how cbajo collects, uses, and protects your information.
1 Introduction & Scope of Policy
cbajo ("we", "our", "platform") operates a trusted online betting and casino service for players in Bangladesh. This privacy policy describes how we collect your personal information, the purposes for which we use it, and how we keep it secure while you use our website, mobile platform, and related services.
By using cbajo's services, you agree to the terms described in this policy. We ask that you read this policy carefully and contact our support team with any questions.
2 What Information We Collect
cbajo collects only the information necessary to provide you with safe, quality service. The types of information we collect are described in detail below:
Personal Identity Information
During account registration and verification, we collect:
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Permanent address
- Email address and mobile number
Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Note: Full card numbers or banking PINs are never stored.
Usage & Activity Information
For platform improvement, we automatically collect:
- Betting and gaming history
- Login times and session duration
- Preferred games and betting patterns
- Promotional offer participation details
Technical Information
Information collected for security and technical improvement:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Source of site visit (referral URL)
3 How Your Information Is Used
cbajo uses your collected information for the following legitimate purposes. For each use, we process only the minimum information required:
Account Management
- Account creation and verification
- Ensuring login security
- Password recovery and account protection
- Age verification (confirming 21+)
Financial Services
- Processing deposits and withdrawals
- Managing bKash, Nagad, Rocket, Upay, and bank transfers
- Fraud and scam prevention
- Keeping records of financial transactions
Customer Support
- Resolving issues via live chat
- Handling complaints via email
- Settling betting disputes
- Call records for improving support quality
Responsible Gambling
- Identifying signs of excessive gambling
- Enforcing self-exclusion
- Providing limit-setting features
- Sending alerts for at-risk behavior
4 Sharing Information with Third Parties
cbajo never sells your personal information or shares it with third parties for commercial purposes without your consent. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technical infrastructure management, and game software supply. These partners receive only the minimum information needed for their specific contracted tasks and are required to comply with our privacy standards.
Legal Obligations
cbajo may be required to provide information in response to a legal directive from a competent authority, a court order, or an investigation requirement. In such cases, we always provide only the minimum necessary information and make every effort to notify you where possible.
Fraud and scam prevention
Limited information may be shared with security research organizations to protect platform security and prevent financial fraud. This process contributes to protecting the interests of all users.
5 Cookies & Tracking Technologies
The cbajo website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored on your device.
Essential Cookies
Essential for maintaining login sessions and security. The platform cannot function without these.
Functional Cookies
Remember your preferences (language, theme) and provide a personalized experience on future visits.
Analytics Cookies
Help us understand which parts of the site are used most, which supports improving service quality.
Cookie Control
Non-essential cookies can be disabled from your browser settings. However, disabling essential cookies may prevent login from working.
6 Data Retention & Deletion Policy
How long do we keep your information?
cbajo retains your information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. Retention periods differ by type of information:
- Account Information: May be retained for a specified period after account closure due to legal requirements.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Gaming History: Retained for the period needed to resolve disputes.
- Customer Support Records: Retained for a specified period after full resolution of an issue.
- Technical Logs: Retained for a limited period for security purposes.
Data Deletion Requests
After you close your account or submit a deletion request, cbajo will delete or deactivate your information as quickly as possible and within legal limits. However, some information retained due to legal obligations may not be immediately deletable.
To request data deletion, contact us at [email protected].
7 Data Security Measures
cbajo uses industry-standard security measures to protect your information. We operate a multi-layered security framework combining technical, administrative, and physical safeguards:
SSL Encryption
All data transmission between your browser and our servers is protected by SSL/TLS encryption. This ensures that third parties cannot read your information.
Password Hashing
Your password is not stored directly. It is encrypted using a strong cryptographic hashing method so that no one can read it.
Secure Infrastructure
Our servers are operated in secure data centers, undergo regular security audits, and use firewalls to prevent unauthorized access.
In the Event of a Security Breach
Should a data security breach occur for any reason, cbajo will notify affected users as quickly as possible and take the necessary steps to resolve the issue. We are committed to handling such incidents with full transparency.
If you notice unusual activity on your account, please inform us immediately via our 24/7 live chat or at [email protected].
8 Your Rights & Controls
cbajo believes you should have full control over your own information. We provide you with the following rights:
Right to Access
You have the right to know what information we hold about you. You can obtain a copy of your information from the account settings page or through the support team.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to have it corrected. Much of your information can be updated directly from your account profile.
Right to Erasure
In certain circumstances, you may request that your information be deleted. Information that falls outside legal restrictions will be deleted as quickly as possible.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications.
9 Protection of Minors' Information
cbajo's services are exclusively for persons aged 21 and above. We do not knowingly collect any information from minors or permit them to register.
Through an age verification process at registration, we ensure that only adults are using the platform. If it comes to our attention that a minor's information has been collected for any reason, the relevant account will be closed immediately and all information deleted.
Request from parents or guardians: If you believe a minor is using cbajo, please notify us immediately at [email protected].
10 Policy Changes & Updates
cbajo may update this privacy policy from time to time. Amendments may be required due to changes in service scope, the addition of new technology, or legal changes. For any significant changes, we will notify you in the following ways:
- Send a notice to your registered email address
- Display a notification when logging in to the cbajo platform
- Change the "Last Updated" date at the top of this page
If you continue using cbajo after any changes, you will be considered to have agreed to the new policy. If you disagree with any change, please close your account and notify our support team.
11 Contact Us
Privacy-related enquiries
If you have any questions about this privacy policy, any requests regarding your information, or any concerns you wish to raise, please contact our support team: